MyTeam

Monitor team performance and system status

News & Updates

HMRC Update - Chief to CDS Updates

HMRC have now provided CDS import example Declarations to further aid Traders with the transition from Chief to CDS

System Alerts

System Maintenance

Scheduled maintenance will occur tonight at 2:00 AM. The system will be unavailable for approximately 30 minutes.

3 hours ago

Operative Performance Issue

Michael Chen's completion rate has dropped below 70% this week. Consider scheduling a review.

1 day ago

SLA Breach Imminent - DEC-2023-0042

Task DEC-2023-0042 (High Risk) is at 85% of SLA. Current status: At Risk. Latest update: Awaiting additional documentation from client.

15 minutes ago

SLA Breached - DEC-2023-0038

Task DEC-2023-0038 (Critical Risk) has exceeded SLA by 2 hours. Current status: Under Review. Latest update: Complex commodity code requires specialist review.

45 minutes ago

Daily Metrics Overview

Key performance indicators for today

Queued Jobs

↑ +12% from yesterday

Completed

↑ +12% from yesterday

Parked Jobs

↑ +12% from yesterday

HMRC Queries

↓ -8% from yesterday

Declarations

158+12%

Completed: 112Pending: 32

Issues: 14

Completion Rate71%

Operatives

6-2%

Active: 4Avg. Efficiency: 87%

Sarah Johnson94%

Michael Chen92%

Emma Rodriguez88%

Queued Tasks

243+8%

Import: 78Export: 164

Priority Status

High

Est. wait ~1h 40m

Medium

Est. wait ~8h 45m

Low

124

Est. wait ~24h 50m

Risk-Based Triage

Low

Standard

High

Critical

Clients

24+1%

Import Declarations: 342Export Declarations: 287

Top Clients by Completed Tasks

Acme Global Logistics

Oceanic Shipping Co.

FastFreight Ltd.

Task Tracker

Currently assigned declarations with full task, state, SLA and operator details

Active Tasks

At Risk

Critical

Completed Today

Task Reference

Assigned Operative

Status

Priority

Queue

SLA Status

Last Update

Alerts

DEC-2023-0038

Global Shipping Ltd • Import • sea

Sarah Johnson

High Priority

38%

1h 15m remaining

12/19/2025

01:22 PM

Need additional information from declarant?

Shipment Status

VALIDATION IN PROGRESS

DEC-2023-0039

Transcontinental Cargo • Export • road

Michael Chen

Standard

17%

2h 30m remaining (Paused)

12/19/2025

12:32 PM

Pending Information

Sent by Michael Chen · 19 Dec 2025, 12:42

Please upload the corrected commercial invoice and confirm the HS code for the electrical components.

Shipment Status

AWAITING PAYMENT

DEC-2023-0040

Pacific Trade Partners • Import • air

Emma Rodriguez

Low Priority

63%

1h 30m remaining

12/19/2025

01:02 PM

Shipment Status

CLEARED

DEC-2023-0041

EuroFreight Solutions • Export • sea

Sarah Johnson

High Priority

94%

5m remaining

12/19/2025

01:27 PM

Need additional information from declarant?

Shipment Status

PRE LODGED

DEC-2023-0042

Global Logistics Ltd • Import • road

James Wilson

Standard

67%

60m remaining

12/19/2025

01:07 PM

Redistributed

Task redistributed to James Wilson due to SLA risk - original operative at capacity

Need additional information from declarant?

Shipment Status

PRE LODGED

EX-IMP-001

North Sea Retailers • Import • road

Agent A

Import Fast Track

56%

1h 45m remaining

12/19/2025

01:17 PM

Need additional information from declarant?

Shipment Status

ACCEPTED

EX-EXP-014

Blue Harbor Manufacturing • Export • sea

Agent B

Export Priority

67%

60m remaining

12/19/2025

01:27 PM

Extension Request

Awaiting approval from supervisor

90 mins requested

Shipment Status

SUBMITTED

DEC-2024-0001

Atlas Logistics • Import • sea

Olivia Patel

Import Fast Track

13%

1h 45m remaining

12/19/2025

01:30 PM

Manager Review

Awaiting approval to move to Under Review

Shipment Status

SUBMITTED

Task Assignment & AI Workflows

Assign tasks to operatives and manage automated workflows

Workload Overview

Performance and workload metrics for operatives, teams, and customers

Olivia Patel

Senior Customs Officer

Available

16.2

94%

Sarah Johnson

Senior Customs Officer

Available

18.5

92%

Emma Rodriguez

Customs Officer

Busy

20.1

88%

Michael Chen

Customs Specialist

Available

22.3

85%

James Wilson

Customs Officer

Busy

23.8

82%

David Kim

Customs Specialist

Offline

25.7

79%

Completed

Parked

Queued

Queries

Performance Insights

Detailed performance metrics by operatives and teams

Sarah Johnson

Senior Customs Officer

94%

Michael Chen

Customs Specialist

92%

Emma Rodriguez

Customs Officer

88%

Olivia Patel

Senior Customs Officer

85%

David Kim

Customs Specialist

79%

Customer Statistics

Overview of customer import and export activities

Total Imports

523

+12% from last month

Total Exports

467

-3% from last month

Grand Total

990

+5% from last month

Client

Imports

Exports

Total

Change

Virexan Logistics Ltd

145

243

↑ 12%

Norvanta Freight Ltd

112

134

246

↑ 8%

Caledrix Cargo Ltd

152

↓ -3%

Baltiron Transport Ltd

168

↑ 15%

Auronex Haulage Ltd

103

181

↑ 5%

Workload Trends

Declaration volume over time

2,390

This Month

+8%

vs Last Month

398

Weekly Avg

Performance Metrics

Efficiency and completion rates

Speed

Accuracy

Volume

Quality

Consistency

Efficiency

87.5%

Overall Score

+3.2%

vs Last Month

94%

Best Metric

MyTeam

HMRC Update - Chief to CDS Updates

System Maintenance

Operative Performance Issue

SLA Breach Imminent - DEC-2023-0042

SLA Breached - DEC-2023-0038

Shipment Status

Shipment Status

Shipment Status

Shipment Status

Shipment Status

Shipment Status

Shipment Status

Shipment Status

Available Operatives